The frozen tundra of North Dakota, USA.
We want you to be totally stoked about your TotTude order. So, if for any reason you’re not completely satisfied with an item (with the exception of personalized/embroidered items) purchased from us, return it within 30 days in good condition and we’ll gladly exchange it or give a full refund. However, all of our personalized and embroidered designs are custom made after your order is placed and created with awesomeness just for you! Therefore, we are not able to accept returns on embroidered items unless it is our error. If we have made a mistake, we welcome the opportunity to resolve the error immediately and re-ship the corrected product at no cost to you. If a problem occurs with your order we must be notified within 48 hours of receiving your order.
Of course, we think our international customers rock! Please remember that all taxes, duties, VAT, customs fees, etc. are the responsibility of the buyer to pay in their own individual country. Unfortunately it is not possible for us to predict those fees when the items are shipped since every location handles their deliveries differently.
How long will it take to receive my order?
Most of our items are handmade to order, but we are super quick about it since we love the work so much! Items typically ship out within 3-5 business days. Once shipped most USA orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.
What shipping methods do you use?
US orders are shipped via USPS First Class or Priority mail with tracking. International orders are shipped by USPS First Class International Package service. Expedited shipping options are available upon checkout.
What are your shipping costs?
We aim to keep our shipping cost as low as possible, because we know nobody likes paying for inflated shipping charges. Within the USA, the first item ships for $3 and each additional item for just $1. In Canada, the first item ships for $10, and each additional item for just $2. Everywhere else, $13 for the first item, and $2 for each additional item.
How does your sizing run for T Shirts?
Our baby and toddler t shirt sizes run a bit large and our child sizes are true to standard sizing. Our infant bodysuits are true to size also. Our size charts can be viewed here.
What are the washing instructions for your items?
TotTude fashions need to be treated kindly due to their handmade and delicate nature, so please follow the care instructions provided. No refunds or exchanges will be given on items that haven’t been cared for the correct way.
The following instructions apply for all of our tattoo sleeve shirts, appliqued items, and dresses:
-Hand wash separately in cool water, or machine wash on delicate cycle
-Use soap or mild washing detergent
-Do not wring out
-Lay flat or hang to dry, do not put in dryer
-Do not bleach
-Warm iron on reverse if needed
Do you offer gift wrapping?
Not at this time, but if you think we should please let us know by commenting on our Facebook page or using our contact form. We love all suggestions!
Do you collect sales tax, and if so, where and what %?
Orders shipped within the state of North Dakota are subject to a 6.5% sales tax rate.
How do I pay for my order?
TotTude accepts all major credit and debit cards through our secure processor, including Visa, MasterCard, American Express, and Discover.